These Terms of Sale, including the sections Terms of Use, Return Policy and Privacy Policy, shall apply to offers and sales of goods in the online boutique laima-exclusive.com. Products purchased in the online boutique laima-exclusive.com are sold in the CIS, Eastern Europe and several other countries by Fashion House Laima exclusive OÜ, vested with the right exclusively for 2019 (hereinafter - the “Seller”).

For any information, you can contact our Customer Service. The section contains all the information about orders and delivery, refund and return of goods purchased in the online boutique laima-exclusive.com. Remember that you can always contact the Seller by writing a message to the e-mail address: support@laima-exclusive.com.

Any other legal information is available in sections: Terms of Use, Return Policy and Privacy Policy.


1.1 The Seller provides the opportunity to purchase goods through the website laima-exclusive.com, using in its activities e-commerce methods exclusively for end users, the so-called "Consumers".

1.2. A Consumer is any private individual who performs actions on the website laima-exclusive.com for purposes not related to his/her own commercial, entrepreneurial or professional activity (if this person is engaged in this activity). If you are not a Consumer, please do not use the services of the website to purchase goods in the online boutique laima-exclusive.com.

1.3 The Seller reserves the right not to process orders received from users who are not Consumers, as well as any other orders that do not comply with the Seller’s Product Policy.

1.4 These Terms of Sale govern solely the offer, transfer and acceptance of orders for the purchase of goods offered on the website laima-exclusive.com, between users of the website laima-exclusive.com and the Seller.

1.5 The Terms of Sale do not govern the provision of services or the sale of goods carried out by persons referred to in links, banners or other hypertext links posted on the website of the online boutique laima-exclusive.com. Before placing orders, using services and purchasing goods from the aforementioned third parties, we recommend you to get familiarized with the terms of sale of these companies, since the Seller is not liable for the provision of services offered by third parties, or for the implementation of the e-commerce method between users of the website laima-exclusive.com and by third parties.


2.1 In order to place an order for the purchase of one or several items on the website laima-exclusive.com, you must fill out the online order form, check the correctness of the entered data and send it to the Seller electronically in accordance with the relevant instructions.

2.2 The order form contains a link to the Terms of Sale and the Return Policy, as well as a summary of information on the main characteristics of each ordered item, indicating the price, payment method that you can use to purchase each item, delivery conditions for the purchased goods, shipping costs, as well as conditions for exercising your right to refuse goods purchased, the methods and terms for their return.

2.3 An order shall be deemed accepted after the Seller receives an order in electronic form and verifies the accuracy of the information specified herein.

2.4 Before proceeding with the purchase of goods by sending an order, we ask you to carefully read the Terms of Sale and the Return Policy, to print a copy using the print option and to save the document for future personal use.

2.5 The order form shall be stored in the archive of our database for a period of time required for the processing of orders and in accordance with the provisions stipulated by law.

2.6 After an order is sent, the Seller shall start to process it.

2.7. The Seller has the right not to process purchase orders in case of provision of insufficient solvency guarantees, if an order is not fully or incorrectly filled it, or if the ordered goods are no longer available in stock. In the above cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not started processing the order, indicating certain reasons. If the goods presented on the website laima-exclusive.com are no longer available at the time of your last visit to the website or at the time the Seller receives an order, the Seller shall notify you of the absence of ordered goods within thirty (30) days by sending a message on the following day after receipt of the order by the Seller. After sending an order and paying for the cost of the goods that are no longer available in stock, the Seller shall refund to the buyer the amount paid.

2.8 By sending an order to the Seller, you unconditionally accept and undertake to comply with the requirements of these Terms of Sale as part of an agreement with the Seller. If you do not agree with certain provisions of these Terms of Sale, please do not send an order for the purchase of goods offered on the website laima-exclusive.com.

2.9 By submitting an order, you accept these Terms of Sale, as well as other conditions listed on the website laima-exclusive.com, including the provisions available via links, including the Terms of Use and the Privacy Policy of the online boutique laima-exclusive.com.

2.10 After receiving the order, the Seller shall send you a letter by e-mail confirming the order for the purchase of goods containing a brief summary of the information provided in the order (provisions of the Terms of Sale and the Return Policy, as well as a summary of the basic characteristics of each ordered item with price, payment methods, return conditions and shipping costs).


3.1 The website laima-exclusive.com exclusively offers Laima exclusive brand products purchased directly by the Seller from Laima exclusive fashion house and/or from an authorized manufacturer of Laima exclusive fashion house.

3.2 The Seller is not involved in the sale of used goods, defective goods or goods the quality of which does not meet established market standards.

3.3 The main characteristics of the goods are displayed on the website laima-exclusive.com on the page of each item. Goods offered for sale on the laima-exclusive.com may have some inaccuracies in their conformity to real garments in terms of their image and color, depending on the browser or monitor used.

3.4 Prices on the website are subject to amendments and updates. Before sending a relevant order, check the final sale price.

3.5 All goods come with an identification label and a single use seal. In case of return, do not remove the label or seal from the purchased item.

3.6 If you decide to exercise your right to return purchased goods, the Seller shall be entitled not to accept returned goods if the label or seal is missing, if they are damaged, or if their original condition is modified.


4.1. Payment for the cost of goods and delivery shall be carried out using one of the methods indicated in the order form.

4.2 In case of payment by a credit card, all the necessary information (for example, credit / debit card number or expiration date) guarantees security when making online purchases. This information shall be used by the Seller solely to perform actions related to your order, to reimburse the amount of the cost of goods in case of their return according to your right to return the goods, or to provide the police with reports of fraud on the website laima-exclusive.com. The cost of goods and the corresponding shipping cost indicated on the order shall be charged from your current account at the time of the actual dispatch of the goods.


You can get information on the methods and timing of the delivery of goods by visiting the Delivery Information section on the Customer Service page. Please pay particular attention to the information provided in this section, since the information contained therein is an integral part of these Terms of Sale and, therefore, shall be deemed accepted at the time you submit an order.


6.1 Upon arrival at the border of your country, the contents of your order may be subject to customs duties (taxes, charges, processing fees, customs broker fees, etc.), which are paid at the expense of the client who must receive the order. The Seller is not able to control or calculate these fees. Therefore, we recommend you to apply for detailed information before placing an order, to the relevant local authorities or at the local customs office.

6.2 Both the cost of goods and the cost of transportation that you pay to us exclude customs duties, import taxes, brokers commissions or fees.

6.3 If at the time of receipt of the parcel you refuse the order or refuse to pay customs duties, the parcel shall be sent back to the Seller. If you receive your order and agree to pay customs fees for delivery, the Seller shall not refund you the cost of these fees in case of return of purchased goods.

6.4 Customs clearance of goods may cause delays in the delivery of your order. In case of such delays, contact your local customs office. A VAT-invoice for customs fees may arrive a few weeks after receiving the order, separately from the order itself.


7.1 You can return the goods purchased from the Seller, without paying any penalties and without specifying the reason, within fifteen (15) days from the date of receipt of the goods purchased on the website laima-exclusive.com. Return of goods in exchange for other goods is not provided.

7.2 To familiarize yourself with the procedure for returning goods and the refund procedure, please visit the Return and Refund section. Please pay particular attention to the information provided in this section, since the information contained therein is an integral part of these Terms of Sale and, therefore, shall be deemed accepted at the time you submit an order.


For any information, you can contact the Customer Service: For more information, go to the Customer Service section.


9.1 For information on the accepted methods of processing your personal data, visit the Privacy Policy section.

9.2 Please read the Terms of Use as they contain important instructions on the processing of personal data of users and the applicable security system.


These Terms of Sale shall be governed by Italian law and, in particular, by Decree having the validity of Law No. 206 dated September 06, 2005 on the Consumer Code, with special reference to distantly concluded contracts, and Decree having the validity of Law No. 70 dated April 09, 2003 on issues related to the e-commerce method.


These Terms of Sale may be amended from time to time due to the introduction of new laws and regulations. The new version of the Terms of Sale shall enter into force from the moment of its publication on the website laima-exclusive.com.


Fashion House Laima exclusive OÜ